Job

ESPA UK ltd

Established in 2012, from humble beginnings, this innovative host has become one of the market leaders in the manufacture and supply of high-quality sports nutrition products. Selling online, they have now reached over 1 million orders to over 50 different countries and reach an incredible 5 million customers through social media. Ambitious to take on the big players in the market they are seeking like-minded dynamic individuals to play a prominent part in their future success.

Customer Experience Internship German speaker

Beschreibung des Praktikums

Are you a high energy, positive, customer focused individual with a passion for health, fitness and training? If yes, then we have a great opportunity for you working within this award-winning sports nutrition company. Mentored throughout, you will research, analyse and evaluate the customer journey with the brand, using your amazing communication skills. You will collect, research and analyse customer feedback to enable you to fully engage with customers, give the best advice, maximise sales, and helping the host become a global success story. If you think you can work in this fun, fast paced company then apply today! And if you are at the end of your studies this could lead to the offer of a permanent contract. Requirements You are eligible for an ESPA internship if you are a registered student or have graduated within the past two years and have access to some form of grant funding. Benefits See website for details of all ESPA benefits. For all internships over 6 months, additional benefits will be paid. Details available at interview.

Tasks
  • Work proactively and reactively with research results to give personalised nutrition advice to customers through various communication methods, such as phone calls, live chat, email, and social media
  • Manage real-time Social Media comments and engagements, helping to build communities and deliver a real time, personalised experience to customers
  • Handle operational elements of our customer’s experience with the brand including order and delivery queries
  • Constant research, analysis and evaluation to ensure delivery of key performance targets
  • Work alongside the social media and Influencer Manager to research and evaluate in order to grow the community
  • Work closely with the wider marketing team to deliver personal and on brand experience to customers

Studiengang

Business Administration, IBMAN - International Business Management (engl.), IBAEX - International Administration (dt./engl.), DFS - Management International (dt./frz.)

Tätigkeitsbereich

Marketing, Management, Internationaler Focus

Arbeitsort

Außerhalb Deutschlands

Arbeitssprache

Englisch

Vergütung

While the internship will not be paid, the host company pays for accommodation

Kontaktdetails

You can apply right on our website https://www.espauk.com/internship/international-business-internship-german-language/